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Returns and refunds

Our policy on faulty items, returns and your rights under Australian Consumer Law.

Our commitment

We are committed to your satisfaction, and our reputation is built on meeting and exceeding customer expectations. Our detailed product descriptions and advice aim to reduce the need for returns, but we understand that issues can sometimes occur.

Faulty items

If an item is defective, you are entitled to a return in line with Australian Consumer Law. Please contact us within 7 days of receiving your order so we can resolve it quickly.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

We do not accept returns for change of mind. Products must be in their original condition for a return to be considered.

How to start a return

Email us at [email protected] or write to us with your order number and the item or items you'd like to return. We will acknowledge your request and arrange the return in line with this policy.

Sending items back

Items you return are sent at your own risk. We strongly recommend a tracked service, such as Registered Post or a courier, with insurance against loss or damage in transit.

Warranty

All roof signs come with a 2-year warranty against defects. The warranty does not cover normal wear and tear. To make a claim, contact us with your order number and photos of the issue.

Need help with an order?

Email [email protected] or call 1300 804 504.

Contact us