Instructor Signs is a division of Prestige United Ventures Pty Ltd (ABN 21 602 137 217). In this policy, "we", "us" and "our" mean Prestige United Ventures Pty Ltd trading as Instructor Signs. We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We collect the personal information you give us when you place an order, contact us or subscribe to our emails. This includes your name, email address, phone number, delivery and billing addresses, order details and any messages you send us.
Card and buy-now-pay-later payments are processed securely by our payment providers. We do not see or store your full card number.
When you browse our website, we and our service providers may collect technical information such as your device, browser, pages visited and approximate location, using cookies and similar technologies.
How we use it
We use your personal information to:
- process, deliver and support your order, including tax invoices, returns and warranty claims
- send order and delivery updates
- answer your questions
- send you news and offers, if you have agreed to receive them
- improve our website, products and service
- meet our legal, tax and accounting obligations.
Who we share it with
We only share your personal information as needed to run our business, including with:
- delivery partners, to deliver your order
- a sign maker, if you choose "Send Sign to a Sign Maker", so they can contact you about your sign
- payment providers such as Stripe, Afterpay, Klarna and Zip
- providers that host our website, online store, customer records and emails
- our professional advisers, and government bodies where the law requires it.
We do not sell your personal information.
Information stored overseas
Some of our service providers store data outside Australia, including in the United States. We take reasonable steps to make sure these providers protect your information to a standard consistent with Australian privacy law.
Marketing emails
We only send marketing emails in line with the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time. You will still receive messages about your orders.
Cookies
Our website uses cookies to keep your cart working, remember your preferences and help us understand how the site is used. You can block or delete cookies in your browser settings, but some parts of the site, such as the cart and checkout, may not work without them.
We use Google Analytics to understand how people use the site, and the Meta Pixel to measure and improve our Facebook and Instagram ads. These tools record things like the pages you visit and the products you add to your cart. You can opt out of Google Analytics with Google’s browser add-on, and manage how Meta uses this information in your Facebook or Instagram ad preferences.
Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep order records for as long as we need them for the purposes above and as required by law, including tax record-keeping rules.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing [email protected]. We will respond within 30 days.
Complaints
If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version is always on this page.
Last updated: 26 October 2026
Questions about your privacy?
Email [email protected] or call 1300 804 504.